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Service & tiers

Enterprise Vault, fully run for you.

EVaultOne takes over the day-to-day running of your Enterprise Vault — monitoring, patching, upgrades, storage, indexing, eDiscovery support — so your team can focus on the business, not the archive.

Three delivery models

Hosted

An isolated Enterprise Vault environment for each customer on the EVaultOne platform, across two separate in-country data centres. We provide and run the servers, storage, SQL and backup. You keep full EV functionality.

Managed in place

Enterprise Vault stays in your data centre or your own cloud tenant. Our engineers monitor and operate it 24/7 under the same SLAs. A natural first step for organisations not ready to outsource hosting.

Managed retirement

For organisations moving mail to Microsoft 365 but needing to keep legacy journal and leaver archives for 5–10 years. We keep them searchable and compliant until retention expires, then certify deletion or export.

What every plan includes

  • 24/7 monitoring and incident response
  • Patching and version upgrades of Enterprise Vault, Windows and SQL — included, not extra
  • Storage, index and partition management
  • Mailbox and policy changes on request
  • Monthly service report and a named service delivery manager
  • Arabic- and English-speaking engineers, Gulf working week

Service tiers

Prices are not published — every tier ends in a quote. Bring your own Enterprise Vault licences, or license through Virtech.

CapabilityArchiveComplianceRegulator
Mailbox and journal archivingIncludedIncludedIncluded
PST and legacy archive ingestionIncludedIncludedIncluded
24/7 operations, patching, upgradesIncludedIncludedIncluded
eDiscovery and legal holds operated for youIncludedIncluded
Quarterly service review + audit evidence packIncludedIncluded
Communications surveillanceIncluded
Teams, WhatsApp, Bloomberg captureIncluded
Dedicated hardware, regulator-ready reportingIncluded
Request a quoteRequest a quoteRequest a quote

How onboarding works

  1. 1

    Assess

    We review your EV estate: versions, archive sizes, storage, policies, integrations. Free.

  2. 2

    Plan

    Target design, migration approach, regulator pack, timeline and fixed price.

  3. 3

    Migrate

    EV to EV, preserving every item, shortcut and retention category, with chain-of-custody reporting.

  4. 4

    Run

    Go-live with 24/7 operations, monthly reporting and quarterly reviews.

Frequently asked questions

Do we lose any Enterprise Vault features?

No. You run full Enterprise Vault — the same product your users and compliance team already know.

Who owns the data?

You do. Contractually, and with a guaranteed exit (full export with chain-of-custody report).

Can we start managed in place and move to hosted later?

Yes, with preferential migration pricing.

Do you support Exchange Online / Microsoft 365?

Yes. EVaultOne archives Exchange Server and Microsoft 365 (Exchange Online) mailboxes and journals, as well as file servers and SharePoint.

How long does migration take?

It depends on archive size; the assessment gives you a fixed plan.

Start with a free assessment.

We review your EV estate and show you exactly what moving to EVaultOne would look like — and cost.

Request an assessment